Judy's Applications Support

License Problem

The most common cause of license problems is typing in the license code incorrectly during the installation process. If you are having a problem with your license, you can either reinstall your registered version and enter your code when asked, or

1) Select the Help | About menu.
2) Press the "L" key on your keyboard when the About dialog appears.
3) Enter the name with which you ordered and your license key EXACTLY (case matters).

Moving to a New Computer

If you want to move your licensed copy of Judy’s TenKey to a new computer, simply install Judy’s TenKey on the new computer using your original purchased media (CD, diskette, or download file). Enter your license code when asked, and once you have everything working, uninstall your copy from the old computer.

Help with Microsoft Vista

By default, Microsoft Vista no longer supports the Help file format used in all previous versions of Windows. Nice. To enable Help to function as before, go to this Microsoft page and press [Continue] to download the needed WinHlp32.exe component.

Application Appears in Task Bar But Not on Screen (pre-v4.04)

Judy's Applications products have the ability to remember their last location and display themselves there. If you have turned on "Save Settings on Exit" and you close the program when it is iconified, it will record invalid values for its display location. The next time you launch the program, it will try to display itself off the screen, so you will only see it in the Task Bar.
If you are having this problem, you can simply edit the application's ini file and change the settings Left and Top to 0.
The latest versions of Judy's Applications programs fix this problem; you can permanently eliminate this problem by upgrading to the latest versions.
There is also a free Judy's TenKey update available that fixes this problem; licensed users can download it from our Downloads page.

"Wrong version of Ctl3d32.dll" Warning Message

Some Windows 95 systems complain that the version of the Microsoft dynamic link library "ctl3d32.dll" shipped with Judy's Applications software is intended for Windows NT.If you are having this problem, right-click on ctl3d32.dll (26K), select Save As from the pop-up menu, and save this to your "Windows\System" folder, replacing whatever you have there now.

Some Web browsers rename this file to "ctl3d32.exe" when they download it. If this happens, just rename it back to "ctl3d32.dll".

TenKey Crashes When Copying Tape Under Windows NT (pre-v4.04)

You can either upgrade to the latest version or download a free patch that fixes this problem.

CountDown Holiday Date is Incorrect

Some holidays change dates from year to year. Periodically, you should download an updated CountDown event definition set (1KB). Just use the "Settings | Get Update" menu option in Judy's CountDown version 1.2 or better to automatically merge these updates in with your own personal event set.